Sustainable Staffing

Job Position: Customer Service Representative

Location: McHenry, IL 60050

Pay Rate: $18.00/hr

Shift: 1st shift, Mon-Fri, 8:30 a.m. to 5:00 p.m.

Description:

We are currently hiring for an experienced customer service representativein McHenry, IL. If you are positive and energetic with a great phonepresence and have worked in a call center environment before, we’re lookingfor you! As a customer service representative, you’ll be working the firstshift from 8:30 a.m. to 5:00 p.m. Monday through Friday after finishingyour training working 8:00 a.m. to 4:30 p.m.

Are you looking to work for a company rated highly in employee satisfactionand where ninety-nine percent of its employees are proud to be part of theteam? Our family owned medical device company is focused on helping otherswith our products, education and services. With a benefits package secondto none, you’ll enjoy a comprehensive insurance package, 401(k) with 5%match that’s immediately vested, paid parental leave, pension plan, andplenty of PTO.

Customer Service Representative Duties and Responsibilities

  • Professionally resolves issues by phone in accordance with company policies and procedures.

  • Actively participates in continuous improvement to systems, identifying opportunities to enhance the quality of service and customer interactions.

  • Conducts detailed product resolution specific to warranty guidelines.

  • As part of continuous quality improvement, documents customer interaction and reports suggestions and complaints including any instance of injury.

  • Collects and maintains customer records as part of the customer relations management software.

  • Investigates and resolves product and return inquiries.

  • Routinely achieves department metrics.

  • Researches order fulfillment requests and investigates status inquiries.

  • Actively assists in problem solving; achieve first call resolution.

  • Performs all other duties as assigned or as may be required from time to time.

Customer Service Representative Qualifications and Requirements

  • Minimum one year experience as a Customer Service Representative preferred but not required; measured by metrics desired.

  • 6 months of call center experience required

  • Data Entry experience required

  • Strong multi-tasking and computer skills to navigate multiple systems.

  • Excellent verbal and written communication skills.

  • Must be able to read, understand and communicate in English.

  • Must be able to occasionally lift and/or move up to 10 pounds.

431212 / SUS – McHenry